Política de reembolso
Effective Date: July 29, 2026
Return Policy
At El Jefe Global, LLC, we stand behind the quality of our products and want you to shop with confidence. If you are not completely satisfied with your purchase, please review the following return policy.
Return Eligibility
Returns must be requested within seven (7) calendar days after your order has been delivered.
To be eligible for a return, products must:
- Be unopened and unused.
- Be in their original packaging.
- Be in resalable condition.
The following products are eligible for return:
- Unopened cases of El Jefe Energy drinks in their original packaging.
- Unworn and unused merchandise with original tags and packaging, when applicable.
Products that have been opened, consumed, damaged after delivery, or are otherwise not in their original condition are not eligible for return unless the return is due to our error or the product arrived damaged.
How to Request a Return
To request a return, please email:
Include:
- Your order number
- Your full name
- A description of the items you wish to return
- The reason for your return
Return requests are subject to review and approval before any products are shipped back to us.
Do not return products until you have received return instructions from our customer support team.
Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service, as El Jefe is not responsible for returns lost during transit.
Original shipping charges are non-refundable unless otherwise required by law.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your return.
If approved, you may receive either:
- A refund to your original payment method; or
- Store credit, where applicable.
Refunds are generally processed within several business days after approval. Your financial institution may require additional time before the funds appear in your account.
Damaged or Incorrect Orders
If you receive:
- A damaged product;
- The wrong product; or
- An incomplete shipment,
please contact us as soon as possible at:
When contacting us, please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the product and packaging whenever possible.
After reviewing your claim, we may offer one of the following remedies at our discretion:
- A replacement product;
- Store credit; or
- A discount toward a future purchase.
Exchanges
To keep shipping costs as low as possible for our customers, El Jefe does not offer product exchanges.
If your purchase qualifies for a return, you may request a refund or, where applicable, receive store credit after your returned products have been received and approved.
Order Cancellations
Orders may be cancelled according to the following schedule:
- Orders placed Monday through Thursday may be cancelled until 7:00 AM (Pacific Time) the following day, provided the cancellation request is received before processing begins.
- Orders placed on Friday may be cancelled until 5:00 PM (Pacific Time) on Sunday, provided they have not yet entered processing.
Most orders are processed within 24 hours, and once processing has begun, cancellation may no longer be possible.
To request a cancellation, email:
We will make every reasonable effort to honor cancellation requests received within the applicable time period.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact:
El Jefe Global, LLC
Email: info@eljefe.com
